Frequently Asked Questions
Frequently Asked Questions
Orders and Returns
Thanks for reaching out! You can track your order anytime by clicking the link in your shipping confirmation email or by logging into your account at account.annadeabeauty.com and viewing your order history. If you're not seeing a shipping confirmation yet, your order may still be in processing — we'll walk you through what that means below.
We totally understand the excitement to get your Annadea products in hand! Our standard processing time is 1-2 business days before an order ships, not including weekends and holidays. If it's been longer than that, reach out with your order number and we'll check in with our fulfillment team right away.
Not yet, unfortunately! Sign up for our emails to be updated when we add new countries.
Orders typically arrive within 5-7 business days after processing. You'll receive a tracking link as soon as your order ships so you can follow along.
We want you to love your Annadea products! If something isn't right for you, we are happy to process a return. Reach out to us at support@annadeabeauty.com to start the process.
Yes — we know you need to try a product to know if it works for your skin, so opened items are eligible for return within our standard window.
We want you to genuinely love what you put on your skin. If a product isn't working out for you, reach out and we'll help make it right, whether that's an exchange, refund, or product recommendation.
Product Information
You can find the full ingredient list on the PTO Glow Bronzing Serum product page, listed under "Ingredients." We believe in full transparency about what goes into every formula.
The complete ingredient list for Power Walk Blush Serum is available on its product page. We're happy to answer any specific questions about individual ingredients too!
You'll find the full ingredient list for To Dew Glow Serum on its product page. Let us know if you have questions about anything specific.
Yes, all Annadea products are vegan — we don't use any animal-derived ingredients.
Yes! Annadea products are cruelty-free. We never test on animals, and we don't work with suppliers who do.
For us, clean means formulating without ingredients we believe don't belong on skin, while still delivering real, visible results. We're intentional about sourcing every ingredient with both performance and skin health in mind. All of our products are European clean.
Yes, our serums are formulated to be non-comedogenic and won't clog pores. Everyone's skin is different, though, so if you have specific concerns, we're happy to talk through the formula with you.
Our products are fragrance-free.
No — we formulate without parabens, sulfates, phthalates, or silicones. You can always double check the full ingredient list on each product page for complete peace of mind.
Our formulas are designed with sensitive skin in mind, but everyone's skin is unique. If you have known sensitivities or allergies, we always recommend doing a patch test on your inner arm 24 hours before applying to your face.
We're not able to give personalized medical advice, so we recommend reviewing the full ingredient list with your doctor or OB if you're pregnant or breastfeeding and want to be extra cautious.
Yes, our products are gluten-free.
Our products are formulated and manufactured in the United States.
We haven't completed formal dermatologist testing at this time, though our formulas are designed with sensitive skin in mind.
No, we do not test on animals, and we work exclusively with suppliers who share that same commitment.
Product Use and Application
Warm a small amount between your fingertips and apply to the high points of your face, wherever the sun would naturally kiss your skin — cheekbones, forehead, nose, and chin. Blend with your fingers or a brush for a seamless, skin-like finish. Start with a little; you can always build up.
Dot a small amount onto the apples of your cheeks and blend outward with your fingertips or a brush. It layers beautifully, so start light and build to your desired intensity.
Apply a few drops as the last part of your skincare routine, either alone or mixed into your moisturizer or foundation for an all-over radiant finish. Press gently into skin for the best glow.
Yes! Our serums are designed to work beautifully with both skincare and makeup. Apply after your skincare routine and before (or mixed into) your makeup for the most natural, dewy finish.
We recommend: cleanse, treat (serums/moisturizer), then apply To Dew Glow Serum, followed by Power Walk Blush Serum and PTO Glow Bronzing Serum for a complete, lit-from-within look.
A little goes a long way with all of our serums! Start with a pea-sized amount and build gradually — you can always add more, but it's harder to take away.
Yes, our formulas are designed to work across skin types, including oily, dry, combination, and mature skin. As always, everyone's skin is different, so feel free to reach out if you have questions about a specific concern.
It's both! Our serums are formulated to deliver real skincare benefits while also providing beautiful, buildable color and glow, so you get the best of both worlds in one step.
Absolutely — many customers love mixing our To Dew Glow Serum into their moisturizer, foundation, blush, or bronzer for a more sheer, diffused effect.
Because our serums are designed to be buildable and adapt to your unique skin, most of our shades work beautifully across a range of skin tones — start with the shade description on each product page, and reach out if you'd like a personalized recommendation.
We don't currently have a shade quiz, but our team is happy to help you find your match — just send us a photo in natural lighting and we'll recommend a shade.
Because our serums are lightweight and buildable, we generally recommend choosing the lighter shade, since you can always build up intensity with an extra layer.
We do our best to photograph shades accurately in natural lighting, though monitor settings can affect how color appears on screen. If you're ever unsure, reach out and we'll help guide you.
We're always working on new ways to help you live in color! Sign up for our email list or follow us on Instagram at @annadeabeauty to be the first to hear about new launches.
You can also find our products on Amazon here.
At this time, Annadea is available online only at annadeabeauty.com.
Not yet, but it's something we're actively exploring! In the meantime, please check your local recycling guidelines for how to responsibly dispose of empty packaging.
Annadea is based in Austin, TX, and our products are formulated and manufactured in the United States.
Account and Privacy
Click "Forgot Password" on the login page and we'll send you a reset link right away.
You can unsubscribe anytime using the link at the bottom of any of our emails.
Log into your account at account.annadeabeauty.com and you'll find all past orders under "Order History."
You can manage or cancel a subscription anytime by logging into your account and visiting "Subscriptions."
Yes, we take your privacy seriously. All payment information is encrypted and processed securely, and we never store your full card details on our servers.
No, we do not sell your personal information to third parties. You can read more in our Privacy Policy.
Reach out to us at support@annadeabeauty.com and we'll be happy to help you delete your account and personal data in accordance with our Privacy Policy.
Press, Influencers, and Partnerships
We'd love to hear from you! Please fill out the form here or email us at partnerships@annadeabeauty.com with a bit about yourself and your platform.
Thank you for your interest in Annadea! Please reach out to partnerships@annadeabeauty.com with your details, and our team will follow up.
Reach out to our partnerships team at partnerships@annadeabeauty.com to learn more.
Please reach out to press@annadeabeauty.com for all press and media inquiries.
We love seeing how you wear Annadea! Tag us at @annadeabeauty or use #redmeansgo, and we may feature you on our page.
Additional Customer Support
The best way to reach us is by emailing support@annadeabeauty.com.We do our best to respond as quickly as possible, within 24 hours.
We don't currently offer text support, but you can always reach us by email at support@annadeabeauty.com.


